Citizen Empowerment : a Transformational Model for eGovernment Services

24 mars 2009

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By Xavier Comtesse and Giorgio Pauletto

The strategies to develop new online public services in eGovernment are based on increasing the interactivity between the users and the administration. However, up to now there were very few tools to define both a long term vision and a methodology to transfer the activity and competence for this broad interactivity. By offering a transfer matrix our contribution tries to bridge this gap.

Citizen_empowerment_v1.6.pdf (305 KB)

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